Anil bought goods from a shop which he found to be defective, he was encouraged to strongly protest against the unscrupulous, exploitative and unfair trade practices of the seller. The encouragement for this protest could have been given by:
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Consumer Organisations
Option (1) Federal Indian Chambers of Commerce — Incorrect. A chamber of commerce is an association of business firms, such as FICCI. It lays down codes of conduct for its members, but it speaks for business. It does not urge consumers to protest against sellers.
Option (2) Consumer Organisations — Correct. Consumer organisations are voluntary groups that work for consumers. They educate consumers about their rights, and one of their roles is encouraging consumers to strongly protest and act against unfair practices of sellers. They also give legal help and file cases for consumers.
Option (3) Directorate of Consumer Affairs — Incorrect. This is a government office. The government protects consumers through laws and the redressal machinery. Organising consumers to protest is the work of consumer organisations.
Option (4) Confederation of Business Industries — Incorrect. Like option (1), this is a business association, such as CII. It represents business, not consumers.
NCERT (2026-27 Edition): “Role of Consumer Organisations And Ngos … Consumer organisations and NGOs perform several functions for the protection and promotion of interest of consumers. These include:” “(iv) Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers. |