Yashu runs a logistic company. The Tour incharge of each trip in the company are expected to submit a report to the Event Manager on the completion of every trip.

Identify the step in the controlling process being described in the above lines.

Measurement of actual performance

The correct answer is option 2- Measurement of actual performance.

The step in the controlling process described in the given case is the measurement of actual performance.

This step involves collecting data or information to assess how well the performance aligns with the established standards or expectations. In this case, the reports submitted by the Tour incharge provide a way to measure and evaluate the performance of each trip.

Why not other options:

Setting of standards (Option 1): This refers to defining the criteria or goals against which performance will be measured, which is not what the report submission describes.

Taking corrective action (Option 3): This occurs only after comparing actual performance with standards and finding a deviation that needs to be fixed.

Analyzing the deviations (Option 4): This involves determining the extent and causes of the gap between the planned standards and actual results, which happens after the performance data is collected and compared.