Neha Ltd. fits CCTVs on its shop floor, tracks its sales staff through a phone app all day and asks supervisors to watch every worker at every moment. Many workers object to these steps.
(A) The workers’ objection to the CCTVs is an example of resistance from employees.
(B) Watching every worker at every moment ignores that it is neither economical nor easy to check each and every activity.
(C) The sales staff seeing the app as a restriction on their freedom shows little control on external factors.
(D) Neha Ltd.’s steps show the limitation ‘difficulty in setting quantitative standards’, as workers object to them.
(E) If the costs of running these systems exceed their benefits, Neha Ltd. faces the limitation ‘costly affair’.
Which of the statements given above are correct?
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → (A), (B) and (E) only
(A) The workers’ objection to the CCTVs is an example of resistance from employees. — Correct. The workers see the CCTVs as a restriction on their freedom, so they object. Such objection is resistance from employees.
(B) Watching every worker at every moment ignores that it is neither economical nor easy to check each and every activity. — Correct. It is neither economical nor easy to keep a check on each and every activity. Control should focus on the key result areas of the firm.
(C) The sales staff seeing the app as a restriction on their freedom shows little control on external factors. — Incorrect. Seeing the app as a restriction on freedom is resistance from employees. External factors lie outside the firm, such as government policies, technological changes and competition.
(D) Neha Ltd.’s steps show the limitation ‘difficulty in setting quantitative standards’, as workers object to them. — Incorrect. The objection is again resistance from employees. Difficulty in setting quantitative standards arises in areas that cannot be put in numbers, such as employee morale and job satisfaction.
(E) If the costs of running these systems exceed their benefits, Neha Ltd. faces the limitation ‘costly affair’. — Correct. Control needs a lot of expenditure, time and effort. When its costs exceed the benefits, control becomes a costly affair.
NCERT (2026-27 Edition): “1. Critical Point Control: It is neither economical nor easy to keep a check on each and every activity in an organisation. Control should, therefore, focus on key result areas (KRAs) which are critical to the success of an organisation. These KRAs are set as the critical points. If anything goes wrong at the critical points, the entire organisation suffers. For instance, in a manufacturing organisation, an increase of 5 per cent in the labour cost may be more troublesome than a 15 per cent increase in postal charges.”
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