The Consumer Protection Act provides a number of reliefs to consumers including replacement of the product, removal of defect, compensation etc.

Identify the consumer right highlighted above.

Right to seek redressal

The correct answer is Option (2) → Right to seek redressal.

The consumer right highlighted above is the Right to seek redressal.

This right ensures that consumers can seek compensation or remedies like product replacement, removal of defects, or compensation when they face issues with a product or service.

Right to seek redressal: The consumer has a right to get relief against unfair trade practice of restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations. The Consumer Protection Act 2019 provides for redressal to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.

OTHER OPTIONS

• Right to Safety- The consumer has a right to be protected against goods and services which are hazardous to life, health and property. For example, electrical appliances which are manufactured with substandard products or do not conform to the safety norms might cause serious injury.

• Right to choose- The consumer has the freedom to access variety of products at competitive prices. This implies that the marketers should offer a wide variety of products in terms of quality, brand, prices, size, etc. and allow the consumer to make a choice from amongst these.

• Right to be heard- The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.