Which of the following statements about the language of a letter of complaint are correct?
(A) The tone should be polite but firm, even when the writer is upset.
(B) Strong, angry words should be used so that the officer takes the problem seriously.
(C) The letter should give exact facts, such as the date and the place of the problem.
(D) It should say clearly what the writer wants to be done.
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → (A), (C) and (D) only
(A) The tone should be polite but firm, even when the writer is upset. — Correct.
- A complaint letter is a formal letter, so the language stays polite.
- It is also firm, so the reader knows that action is needed.
(B) Strong, angry words should be used so that the officer takes the problem seriously. — Incorrect.
- Angry or rude words make a formal letter sound bad-mannered.
- Clear facts, not angry words, show how serious the problem is.
(C) The letter should give exact facts, such as the date and the place of the problem. — Correct.
- Exact facts help the reader check the problem and act on it quickly.
(D) It should say clearly what the writer wants to be done. — Correct.
- A clear request, such as a repair or a refund, tells the reader what action to take.