Employee morale, job satisfaction and human behaviour are areas where which limitation of controlling might arise?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Difficulty in setting quantitative standards
Option (1) Resistance from employees — Incorrect. Employees resist control when they see it as a restriction on their freedom, for example a strict watch through CCTVs. It is about employees objecting to control.
Option (2) Costly affair — Incorrect. Control needs a lot of expenditure, time and effort, which a small firm may not afford. It is about the cost of control.
Option (3) Difficulty in setting quantitative standards — Correct. Morale, job satisfaction and behaviour are feelings and attitudes. They cannot be defined in quantitative terms, so measuring performance and comparing it with standards becomes difficult.
Option (4) Little control on external factors — Incorrect. External factors lie outside the firm, such as government policies, technological changes and competition. Morale and job satisfaction are inside the firm, so they are not external factors.
NCERT (2026-27 Edition):
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