Which of the following is 'NOT' an example of customer support services? |
Personal Selling Maintenance Services After Sales Services Technical Services |
Personal Selling |
The correct answer is option (1)- Personal Selling. "Personal Selling" is NOT an example of customer support services. Personal selling involves oral presentation of message in the form of conversation with one or more prospective customers for the purpose of making sales. It is a personal form of communication. Companies appoint salespersons to contact prospective buyers and create awareness about the product and develop product preferences with the aim of making sale. Maintenance Services, After Sales Services, Technical Services are examples of customer support services, as they involve assisting customers with product maintenance, addressing post-purchase concerns, and providing technical assistance and support. |