Rajat purchased a laptop for Rs. 80,000. After one week, the laptop screen stopped working. The company refused to replace the laptop even though it was in guarantee period. In which court should Rajat file a complaint?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → District Commission
Option (1) State Commission — Incorrect. It hears complaints where the value paid is above Rs. 50 lakh (current limits). Rs. 80,000 is far below this.
Option (2) Supreme Court — Incorrect. A consumer does not file the first complaint here. It hears appeals from the National Commission.
Option (3) District Commission — Correct. The District Commission hears complaints where the value paid for the goods is within the lowest limit. A laptop of Rs. 80,000 is within it under every edition of the book.
Option (4) National Commission — Incorrect. It hears only the highest-value complaints (above Rs. 2 crore in the current limits).
Note: The money limits of the three Commissions have changed over the years, so each NCERT edition gives different limits. The table below compares them.
NCERT (2026-27 Edition): “1. District Commission: District commission has a jurisdiction to entertain complaints where value of goods or services paid as consideration does not exceed fifty lakh rupees. …” |