Which of the following statements about ‘unwillingness to communicate’ is incorrect?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Under unwillingness to communicate, a superior may withhold a message that may adversely affect his authority.
Option (1) Unwillingness to communicate is a personal barrier to communication. — True. Unwillingness to communicate is one of the personal barriers, which arise from the personal factors of the sender and the receiver.
Option (2) Under unwillingness to communicate, subordinates may not be prepared to communicate with their superiors. — True. Under this barrier, it is the subordinates who may not be prepared to communicate with their superiors.
Option (3) Under unwillingness to communicate, a superior may withhold a message that may adversely affect his authority. — False. Withholding a message that may hurt one’s authority is fear of challenge to authority. It is a different personal barrier, and it is the superior’s. Unwillingness to communicate concerns subordinates.
Option (4) Unwillingness to communicate arises when subordinates perceive that a communication may adversely affect their interests. — True. Subordinates hold back when they feel that the communication may adversely affect their interests.
NCERT (2026-27 Edition): “Personal barriers: The personal factors of both sender and receiver may exert influence on effective communication. Some of the personal barriers of superiors and subordinates are mentioned below: |