Match List-I with List-II:
| List-I | List-II |
| (Barriers) | (Category of Barriers) |
| (A) Loss by transmission and poor retention | (I) Organisational barriers |
| (B) Fear of challenge to authority | (II) Personal barriers |
| (C) Status | (III) Semantic barriers |
| (D) Badly expressed message | (IV) Psychological barriers |
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → (A) - (IV), (B) - (II), (C) - (I), (D) - (III)
(A) Loss by transmission and poor retention — this matches (IV) Psychological barriers. When a message passes through many people, part of it is lost at each step. People also forget what they heard. Both happen in the mind, so they are psychological.
(B) Fear of challenge to authority — this matches (II) Personal barriers. A superior who fears that his position may be threatened may hold back information from his subordinates. The barrier comes from that one person.
(C) Status — this matches (I) Organisational barriers. The organisation itself sets up status. A manager conscious of his status keeps a distance from his juniors, and they hesitate to speak freely to him.
(D) Badly expressed message — this matches (III) Semantic barriers. Semantic barriers are problems of words and meaning. Wrong words, poor sentences or a missing idea make the message unclear.
NCERT (2026-27 Edition): “Psychological barriers: … (iii) Loss by transmission and poor retention: When communication passes through various levels, successive transmissions of the message results in loss of, or transmission of inaccurate information. …” “Personal barriers: … (i) Fear of challenge to authority: If a superior perceives that a particular communication may adversely affect his authority, he or she may withhold or suppress such communication.” “Organisational barriers: … (iii) Status: Status of superior may create psychological distance between him and his subordinates. …” “Semantic barriers … (i) Badly expressed message: Some times intended meaning may not be conveyed by a manager to his subordinates. …” |