Which consumer right is shown in each case?
(i) A consumer commission orders a company to remove the defect in Mohit’s television.
(ii) Mohit learns about the reliefs available to him in case a product falls short of his expectations.
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → (i) Right to seek redressal; (ii) Right to consumer education
Option (1) (i) Right to consumer education; (ii) Right to seek redressal — Incorrect. The two rights are placed the other way round. Removal of a defect is relief, and learning about reliefs is education.
Option (2) (i) Right to seek redressal; (ii) Right to seek redressal — Incorrect. The first part fits. But learning about the reliefs available is the right to consumer education.
Option (3) (i) Right to consumer education; (ii) Right to consumer education — Incorrect. The second part fits. But removal of the defect is a relief ordered for the consumer, which is redressal.
Option (4) (i) Right to seek redressal; (ii) Right to consumer education — Correct. The order to remove the defect in the television gives Mohit relief, so it is the right to seek redressal. Knowing his rights and the reliefs available to him is the right to consumer education, the right to be a well informed consumer throughout life.
NCERT (2026-27 Edition): “5. Right to seek redressal: The consumer has a right to get relief against unfair trade practice of restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations. The Consumer Protection Act 2019 provides for redressal to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc. |