Arrange the following steps of controlling process in correct sequence.
(A). Measurement of actual performance
(B). Analysing deviations
(C). Setting performance standards
(D). Taking corrective action
(E). Comparison of actual performance with standards
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → (C), (A), (E), (B), (D)
(C) Setting performance standards — First. Controlling needs something to judge by. The standards are the targets against which performance will be judged.
(A) Measurement of actual performance — Second. Once the standards are known, the work actually done is measured, in the same units as the standards.
(E) Comparison of actual performance with standards — Third. The measured performance is set against the standard to find any deviation, the gap between the two.
(B) Analysing deviations — Fourth. Each deviation is studied to find its cause and to see whether it is large enough to need attention.
(D) Taking corrective action — Last. Only when the cause is known can the right corrective step be taken to bring performance back in line.
NCERT (2026-27 Edition): “Controlling Process Controlling is a systematic process involving the following steps. “…This step involves comparison of actual performance with the standard. Such comparison will reveal the deviation between actual and desired results. …” |