Target Exam

CUET

Subject

Business Studies

Chapter

Consumer Protection

Question:

Read the passage and answer the question.

Manoj purchased a car from DD Motors invoiced at 10 Lacs. The company offered many attractive gifts, like free insurance for the first two years, free pick-up and drop facilities for free servicing of upto 20,000 km etc. But after a few days, he noticed that the pick-up of the car was not good and there was some problem with the engine of the car. The company serviced the car for free, but even then, Manoj was not satisfied with the performance of the car. Manoj again called the customer care services of DD Motors, but DD Motors did not give him the due response. So he filed a complaint with the District Commission after but was not satisfied with the decision. He was very disturbed and, after a month, decided to appeal against it.

Identify the responsibility which Manoj kept in mind in the above case?

Options:

Read labels carefully

Obtaining Bill/ Invoice

Focusing on gifts only

Having a driving license

Correct Answer:

Obtaining Bill/ Invoice

Explanation:

The correct answer is option 2- Obtaining Bill/ Invoice.

Obtaining Bill/ Invoice is the responsibility that Manoj kept in mind in the given case.

In the case, Manoj purchased a car invoiced at ₹10 lakhs. The fact that he had an invoice shows that he fulfilled his consumer responsibility of obtaining a bill, which is essential because it serves as proof of purchase and required to file a complaint or seek redressal. It shows he acted responsibly and legally as a consumer.