Consider the following statements about terms defined under the Consu…

Consider the following statements about terms defined under the Consumer Protection Act, 2019:

(A) Injury means any harm illegally caused to any person in body, mind or property.

(B) Product liability is the responsibility of a product manufacturer or seller to replace any defective product sold to a consumer.

(C) A complainant includes a legal heir or legal representative of a consumer.

(D) Deficiency includes withholding relevant information which causes loss or injury to the consumer.

Choose the correct answer from the options given below:

Answer & explanation

Correct answer: option 1

The correct answer is Option (1) → (A), (C) and (D) only

(A) Injury means any harm illegally caused to any person in body, mind or property. — Correct. This is the meaning of injury under the Act. The harm may be to the body, the mind or the property.

(B) Product liability is the responsibility of a product manufacturer or seller to replace any defective product sold to a consumer. — Incorrect. Product liability is the responsibility to compensate for any harm caused to a consumer by a defective product or a deficient service. Replacing a product is a separate relief that a Commission may order.

(C) A complainant includes a legal heir or legal representative of a consumer. — Correct. A complainant may be one or more consumers, a voluntary consumer association, a government, the central authority, or a legal heir or legal representative.

(D) Deficiency includes withholding relevant information which causes loss or injury to the consumer. — Correct. A deficiency is a fault in a service. It includes negligence and also withholding relevant information that causes loss or injury.

NCERT (2026-27 Edition): “Terms & Definitions
1. Complaint: Any allegation in writing made by the complainant for obtaining relief w.r.t restrictive trade practice, defect in goods or deficiency in services provided, overcharging of price or offer of goods or service injurious to life and safety.
2. Complainant: means one or more consumers, or any voluntary consumer association, central or state government or the central authority or a legal heir or legal representative or a parent or legal representative in case of a minor.”

“Terms & Definitions … 7. Deficiency: Any fault, imperfection, shortcoming or inadequacy in quality, nature and manner of performance in relation to in relation to any service and includes act of negligence or omission or commission or withholding relevant information which causes loss or injury to the consumer.
8. Injury: Any harm illegally caused to any person in body, mind or property.”

“Terms & Definitions … 11. Product Liability: Responsibility of a product manufacturer or seller of any product or service to compensate for any harm caused to a consumer by defective product manufactured or sold or by deficiency in services.”