Consumer protection has a wide scope. It not only requires a ________ for protecting the interests of consumers, but also requires the consumers to be united and form themselves into consumer associations.
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → judicial machinery
Option (1) central regulating authority — Incorrect. The Act does set up a central authority to deal with violation of consumer rights and unfair trade practices. But this line on the scope of consumer protection speaks of a system that hears complaints and decides them.
Option (2) toll-free consumer helpline — Incorrect. The toll-free national consumer helpline is a step taken by the government to help consumers. It gives advice; it does not decide cases.
Option (3) judicial machinery — Correct. A judicial machinery is a system of bodies that hear complaints and give relief, like courts. For consumers these are the District, State and National Commissions. Along with it, consumers must unite in consumer associations.
Option (4) customer service and grievance cell — Incorrect. Customer service and grievance cells are set up by firms themselves, as a part of self-regulation by business. They are run by the seller, not by an independent body.
NCERT (2026-27 Edition): “Importance of Consumer Protection … Consumer protection has a wide scope. It not only includes educating consumers about their rights and responsibilities, but also helps in getting their grievances redressed. It not only requires a judicial machinery for protecting the interests of consumers but also requires the consumers to be united and form themselves into consumer associations for protection and promotion of their interests.” |