Read the following ease and answer the questions carefully:

F. India Ltd. is a chain of ladies garment boutiques where most of the work is done on hand made basis or manually. Mr. N is responsible for the growth, survival and welfare of the firm. He formulates overall organisational goal and strategies for their achievement. Due to entry of imported brands in India, the company is finding it difficult to compete on two fronts-finishing and embroidery work. Mr. G, the production manager of the company, realised that without modern machines, it would not be possible for them to survive in the long run. The company purchased new hi-tech modern machines from abroad.

During the production process, the manager observed that the quality of production is not as per standard and very often production is disrupted due to break down of machinery. The workers got frustrated by continuous rejection of output and started showing resistance towards new technology. To increase the efficiency of the workers, the company decided to train their workers on the job under the able guidance of specialists. The workers who are able to pick the skills are promoted and made incharge of the not well trained employees. This created positive impact and everybody became keen to learn. Suggestions from workers are valued and workers are encouraged to communicate freely.

The workers who are able to pick the skills are promoted and made incharge of the different groups of workers. It refers the promotion taking place from which level to which level?

Operatives to Operational Management

The correct answer is Option (3) → Operatives to Operational Management.

In the case, the workers who pick up new skills are promoted and made in charge of other workers, which indicates that they are being promoted from operative roles (doing the manual work) to operational management roles (supervising and guiding the work of others). This represents a transition to a higher level of responsibility.