Which of the following have laid down a code of conduct which gives their members guidelines in their dealings with the customers?
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Associations of trade, commerce and business like FICCI and CII
Option (1) The Central Consumer Protection Authority (CCPA) — Incorrect. The CCPA is a central authority that regulates violation of consumer rights, unfair trade practices and misleading advertisements. It is a government body with no member firms.
Option (2) Associations of trade, commerce and business like FICCI and CII — Correct. FICCI and CII have laid down a code of conduct that gives their members guidelines in their dealings with customers.
Option (3) Consumer organisations and NGOs like CuTS, Jaipur — Incorrect. Consumer organisations and NGOs educate consumers, test products and file complaints on their behalf.
Option (4) The Department of Consumer Affairs, Government of India — Incorrect. The Department of Consumer Affairs runs the Jago Grahak Jago campaign to make consumers aware.
NCERT (2026-27 Edition): “1. Self-regulation by Business: Socially responsible firms follow ethical standards and practices in dealing with their customers Good and ethical practices encourage firms to realise that it is in their long-term interest to serve the customers in a rightful manner. Many firms have set up their customer service and grievance cells to redress the problems and grievances of their consumers.” “2. Business Associations: The associations of trade, commerce and business like Federation of Indian Chambers of Commerce of India (FICCI) and Confederation of Indian Industries (CII) have laid down their code of conduct which lay down for their members the guidelines in their dealings with the customers.” |