A study of Fayol’s principles in today’s service based and high tech economies compares what each principle meant then with what it means now. How is the principle of order seen now?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Internal information system for coordination purposes
Option (1) Internal information system for control purposes — Incorrect. This is what order meant then, in Fayol’s time. The information system was used mainly to control work.
Option (2) Less formalised, flatter communication structure — Incorrect. This is the now meaning of scalar chain. Then, scalar chain meant a hierarchical, formalised communication channel.
Option (3) Internal information system for coordination purposes — Correct. Order means a fixed place for everything and everyone. In today’s service based and high tech economies, it is seen as an internal information system for coordination purposes. The same system that once served control now helps units work together.
Option (4) Task relevant ad hoc decision making — Incorrect. This is the now meaning of centralisation. Then, centralisation meant trickle down decision making.
Note: One small table, two meanings for each of Fayol’s fourteen principles. The Then and Now box can turn into many questions, so read every row.
NCERT (2026-27 Edition):
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