Consider the following statements about a complaint under the Consumer Protection Act, 2019:
(A) A complaint can be made for obtaining relief with respect to a restrictive trade practice.
(B) A complaint can be made for obtaining relief with respect to overcharging of price.
(C) A complaint can be made for obtaining relief with respect to deficiency in services provided.
(D) A complaint can be made for obtaining relief with respect to the offer of a service injurious to the environment.
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → (A), (B) and (C) only
(A) A complaint can be made for obtaining relief with respect to a restrictive trade practice. — Correct. A restrictive trade practice manipulates price or supplies, and a complaint may be made against it.
(B) A complaint can be made for obtaining relief with respect to overcharging of price. — Correct. Overcharging of price, such as charging above the MRP, is a ground of complaint.
(C) A complaint can be made for obtaining relief with respect to deficiency in services provided. — Correct. A fault in a service is a deficiency, and a complaint may be made for it.
(D) A complaint can be made for obtaining relief with respect to the offer of a service injurious to the environment. — Incorrect. The ground covers goods or a service injurious to life and safety. Harm to the environment is not a ground under the definition.
NCERT (2026-27 Edition): “Importance of Consumer Protection … 7. Overcharging a product, i.e., charging a product above its Maximum Retail Price.” “Terms & Definitions |