Practicing Success

Target Exam

CUET

Subject

Business Studies

Chapter

Consumer Protection

Question:
Many business firms have set up their own consumer service and grievance cells. Which right is being highlighted in the given statement?
Options:
Right to be informed
Right to be heard
Right to consumer education
Right to seek redressal
Correct Answer:
Right to be heard
Explanation:
Right to be Heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.