Seema purchased a TV for ₹15,000, and she found that it was not working properly. Despite efforts, Seema was not able to file a complaint. Which of the following consumer rights has been violated in this case? |
Right to be informed Right to seek redressal Right to be heard Right to consumer education |
Right to be heard |
The correct answer is option 3- Right to be heard. Right to be heard is the consumer right that has been violated in the given case. Seema tried to file a complaint but was not able to do so, meaning her voice as a consumer was not acknowledged. This directly violates the Right to be heard, which ensures that consumers' interests will receive due consideration at appropriate forums. This right allows consumers to express complaints and concerns and ensures that they are listened to and acted upon. |