Read the following text and answer the following question.

Yoshana purchased an ISI marked Heater from Yojit Appliances. She made Cash Payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he remarked that the good was not bought from his shop. Yoshana had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sudikhsha who advised her to approach Consumer Forum and lodge the complaint. Yoshana was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.

Yoshana cannot lodge a complaint against the shopkeeper. Which of the following is the correct reason?

She did not have the cash memo.

The correct answer is option 1- She did not have the cash memo.

Yoshana cannot lodge a complaint against the shopkeeper as she did not have the cash memo.

The cash memo serves as proof of purchase and is essential for verifying that the transaction took place at the shop in question. Without it, Yoshana lacks the evidence needed to substantiate her claim that the heater was bought from Yojit Appliances, making it difficult to proceed with the complaint.