Kavita works at the counter of a bank in Lucknow. Which of the follow…

Kavita works at the counter of a bank in Lucknow. Which of the following behaviours of Kavita show emotional competence as a facet of intelligence in the Indian tradition?

(A) She notices her rising anger with a rude customer and calms herself before she replies.
(B) She tells a customer plainly that a mistake in his passbook was made by her.
(C) She stays patient and keeps working late for weeks to reach her branch's loan target.
(D) At the end of each day she reviews her own work to see where she fell short.

Choose the correct answer from the options given below:

Answer & explanation

Correct answer: option 2

The correct answer is Option (2) → A, B and D only

(A) She notices her rising anger with a rude customer and calms herself before she replies. — Correct. Correct. Noticing and calming her own anger is self-monitoring and self-regulation of emotions, the first part of emotional competence.

(B) She tells a customer plainly that a mistake in his passbook was made by her. — Correct. Correct. Owning up to her own mistake shows honesty, which is listed under emotional competence.

(C) She stays patient and keeps working late for weeks to reach her branch's loan target. — Incorrect. Incorrect. Patience, hard work and working towards a target are goal-directed behaviours. They belong to entrepreneurial competence.

(D) At the end of each day she reviews her own work to see where she fell short. — Correct. Correct. Judging her own work each day is self-evaluation, also a part of emotional competence.

NCERT (2026-27): “Intelligence in the Indian Tradition …
The Sanskrit word ‘buddhi’ which is often used to represent intelligence is far more pervasive in scope than the western concept of intelligence. Buddhi, according to J.P. Das, includes such skills as mental effort, determined action, feelings, and opinions along with cognitive competence such as knowledge, discrimination, and understanding. Among other things, buddhi is the knowledge of one’s own self based on conscience, will and desire. Thus, the notion of buddhi has affective and motivational components besides a strong cognitive component. Unlike the western views, which primarily focus on cognitive parameters, the following competencies are identified as facets of intelligence in the Indian tradition :”

“• Cognitive capacity (sensitivity to context, understanding, discrimination, problem solving, and effective communication).”

“• Social competence (respect for social order, commitment to elders, the young and the needy, concern about others, recognising others’ perspectives).”

“• Emotional competence (self-regulation and self-monitoring of emotions, honesty, politeness, good conduct, and self-evaluation).”

“• Entrepreneurial competence (commitment, persistence, patience, hard work, vigilance, and goal-directed behaviours).”