Under the Consumer Protection Act, 2019, a defect is any fault, imperfection, shortcoming or inadequacy in which of the following, in relation to goods or a product?
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → Quality, nature and manner of performance
Option (1) Quality, standard and quantity — Incorrect. These come from the meaning of an unfair trade practice, which falsely represents quality, standard, quantity and so on.
Option (2) Price and the flow of supplies — Incorrect. These come from the meaning of a restrictive trade practice.
Option (3) Ingredients, price and directions for use — Incorrect. These are part of the information under the Right to be informed.
Option (4) Quality, nature and manner of performance — Correct. A defect is a fault in the quality, nature and manner of performance of goods or a product. A watch that stops within a week has a fault in its manner of performance.
NCERT (2026-27 Edition): “Terms & Definitions … 4. Unfair trade practice: A trade practice for the purpose of promoting sale, use or supply of any goods or service falsely represents its quality, standard, quantity, composition, style or model. “2. Right to be informed: The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc. It is because of this reason that the legal framework in India requires the manufactures to provide such information on the package and label of the product.” |