Target Exam

CUET

Subject

Business Studies

Chapter

Marketing

Question:

The success of an organization can be achieved through customer satisfaction as it helps in which of the following?

Options:

Keeping the existing customers

Restricting addition of new customer base

Losing the existing customer and developing new customer base

Keeping the existing customers and facilitate addition of new customer base.

Correct Answer:

Keeping the existing customers and facilitate addition of new customer base.

Explanation:

The correct answer is option 4- Keeping the existing customers and facilitate addition of new customer base.

The success of an organization can be achieved through customer satisfaction as it helps in keeping the existing customers and facilitate addition of new customer base.

High customer satisfaction often leads to loyalty, repeat business, and positive word-of-mouth, which can attract new customers.