The functions and performance of the __________________ is vital to any organisation because he is directly related with workers whereas other managers have no direct touch with bottom level workers.
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Supervisor
Option (1) Chief operating officer — Incorrect. This is a post in top management. It frames overall plans and policies and has no daily contact with the workers.
Option (2) Supervisor — Correct. Supervisors form the lowest level of management, placed just above the workers. They oversee the workers’ day-to-day work, pass on instructions and carry the workers’ problems upwards. They are the only managers in direct contact with the workers, so the quality of the work depends on them.
Option (3) Departmental head — Incorrect. A departmental head is in middle management. He puts the plans of top management into effect through the supervisors, not directly with the workers.
Option (4) Divisional head — Incorrect. A divisional head is also in middle management and deals with the workers only through the levels below him.
NCERT (2026-27 Edition): “Supervision … The functions and performance of the supervisor are vital to any organisation because he is directly related with workers whereas other mangers have no direct touch with bottom level workers.” “Importance of Supervision The importance of supervision can be understood from multiple roles performed by a supervisor. These are explained below: (i) Supervisor maintains day-to-day contact and maintains friendly relations with workers. A good supervisor acts as a guide, friend and philosopher to the workers.” |