In March, 2022, Ankita and her husband flew from Pune to Punjab using a company’s flight services. Both of them had received boarding passes from the airlines. Ankita stated in her lawsuit that the airlines left them at the Pune airport without alerting them, despite the fact that they were already there. The family was forced to stay in a hotel and buy new tickets of the next day. After hearing the plea, the State Consumer Disputes Redressal Commission (SCDRC) ordered the airline company to pay Ankita and her husband Rs. 55,000.

Determine which consumer right is being exercised in the above situation.

Right to seek redressal

The correct answer is option 2- Right to seek redressal.

According to right to seek redressal, a consumer has the right to get relief in case the product or service falls short of his expectations.

In the above situation, Ankita is exercising the Right to seek redressal. This right allows consumers to seek compensation for any unfair practices or service failures they encounter, which is exactly what she did by filing a lawsuit against the airline for the inconvenience caused.