If the redressal agencies are satisfied about defect in goods or deficiency in services or any unfair trade practice or claim for compensation for product liability action, it can not issue an order:
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → To carry out comparative testing of consumer products in accredited laboratories to test relative qualities of competing brands
Option (1) To replace the defective product with a new one. — A relief a commission can order (Incorrect). A new, defect-free product is given in place of the faulty one.
Option (2) To carry out comparative testing of consumer products in accredited laboratories to test relative qualities of competing brands — Not a relief a commission can order (Correct). This is a role of consumer organisations and NGOs. They test competing brands and publish the results for the benefit of consumers. It is not an order passed on a complaint.
Option (3) To withdraw the hazardous goods from sale. — A relief a commission can order (Incorrect). Goods that endanger life and safety can be ordered off the market.
Option (4) To compensate for any loss or injury suffered by consumer under product liability action. — A relief a commission can order (Incorrect). The seller is made to pay for harm caused by a defective product.
NCERT (2026-27 Edition): “Relief Available Where District or State or National Commission is satisfied about defect in goods, or deficiency in services on any unfair trade practice or claim for compensation under product liability, issues an order: “(vii) Not to offer hazardous goods for sale.” “Role of Consumer Organisations And Ngos … (iii) Carrying out comparative testing of consumer products in accredited laboratories to test relative qualities of competing brands and publishing the test results for the benefit of consumers.” |