A company has no suggestion box, no complaint box and no regular meetings, so its employees find no way to put their views before the management. Which barrier to communication is seen here?
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Organisational facilities
Option (1) Organisational policy — Incorrect. This barrier arises when the policy, explicit or implicit, does not support free flow of communication, as in a highly centralised firm. Here the trouble is missing facilities.
Option (2) Organisational facilities — Correct. Facilities such as frequent meetings, a suggestion box and a complaint box encourage a free flow of communication. When they are lacking, employees have no way to reach the management, and communication suffers.
Option (3) Rules and regulations — Incorrect. Here rigid rules and cumbersome procedures block communication, and messages through the prescribed channel get delayed. Nothing here points to rigid rules or a delayed channel; the firm has no means at all for employees to speak.
Option (4) Status — Incorrect. A status-conscious superior keeps a psychological distance and may not let subordinates express their feelings freely. No superior is keeping a distance here; the problem is missing facilities.
NCERT (2026-27 Edition): “Organisational barriers: The factors related to organisation structure, authority relationships, rules and regulations may, sometimes, act as barriers to effective communication. Some of these barriers are: |