Which of the following is NOT a relief that a consumer commission can…

The correct answer is Option (4) → To follow the code of conduct laid down by its business association in its dealings with customers

Option (1) To replace the defective product with a new one, free from any defect — A relief a commission can order. A commission orders the seller to give a replacement when the product sold has a defect.

Option (2) To pay punitive damages to the consumer in appropriate circumstances — A relief a commission can order. Punitive damages are an extra amount the seller must pay to the consumer as a punishment. A commission orders them in appropriate circumstances.

Option (3) To discontinue the unfair trade practice and not to repeat it in the future — A relief a commission can order. A seller found using an unfair trade practice, such as false claims about quality, is told to stop it and not repeat it.

Option (4) To follow the code of conduct laid down by its business association in its dealings with customers — Not a relief a commission can order. A code of conduct is laid down by business associations such as FICCI and CII. It guides their members in dealings with customers. It is a step taken by business itself, and no commission orders it.