While drafting a notice to the workers about a cut in overtime, a manager chooses his words with care and leaves out a remark that could hurt the workers’ feelings. Which measure to improve communication effectiveness is he following?
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Be aware of languages, tone and content of message
Option (1) Convey things of help and value to listeners — Incorrect. This measure asks the sender to link the message to the interests and needs of the listeners, so that it draws a response.
Option (2) Be aware of languages, tone and content of message — Correct. The language, tone and content of a message decide how it is received. The language should be easy to understand and should not offend the sentiments of listeners. Leaving out a hurtful remark follows this measure.
Option (3) Consult others before communicating — Incorrect. This measure means involving others in planning the message before it is sent.
Option (4) Ensure proper feedback — Incorrect. Feedback is checked after the message is conveyed, by asking questions about it. The manager is still drafting the notice.
NCERT (2026-27 Edition): “Improving Communication Effectiveness The barriers to effective communication exists in all organisations to a greater or lesser degree. Organisations keen on developing effective communication should adopt suitable measures to overcome the barriers and improve communication effectiveness. Some such measures are indicated below:” “(iii) Consult others before communicating: Before actually communicating the message, it is better to involve others in developing a plan for communication. Participation and involvement of subordinates may help to gain ready acceptance and willing cooperation of subordinates. |