Which of the following statements about grapevine communication is incorrect?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Informal channels are used by the managers to transmit information so as to know the reactions of their superiors.
Option (1) Grapevine communication spreads rapidly and sometimes gets distorted. — True. The grapevine spreads fast, and as it passes from person to person the message may get changed.
Option (2) Grapevine channels may be useful to the manager at times, as they carry information rapidly. — True. Grapevine channels carry information rapidly, so a manager may find them useful at times.
Option (3) Informal channels are used by the managers to transmit information so as to know the reactions of their superiors. — False. Managers use informal channels to know the reactions of their subordinates. In this way a manager learns how the people under him feel about a matter.
Option (4) People’s behaviour is affected by rumours and informal discussions. — True. Rumours and informal talk shape how people behave. Sometimes they may even harm the work environment.
NCERT (2026-27 Edition): “Informal Communication … The grapevine/ informal communication spreads rapidly and sometimes gets distorted. It is very difficult to detect the source of such communication. It also leads to generate rumours which are not authentic. People’s behaviour is affected by rumours and informal discussions and sometimes may hamper work environment. Sometimes, grapevine channels may be helpful as they carry information rapidly and, therefore, may be useful to the manager at times. Informal channels are used by the managers to transmit information so as to know the reactions of his/her subordinates. An intelligent manager should make use of positive aspects of informal channels and minimise negative aspects of this channel of communication.” |