Read the following text and answer the following question.

Yoshana purchased an ISI marked Heater from Yojit Appliances. She made Cash Payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he remarked that the good was not bought from his shop. Yoshana had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sudikhsha who advised her to approach Consumer Forum and lodge the complaint. Yoshana was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.

Identify the responsibility of the consumer not fulfilled by Yoshana in the case study given above.

Obtain Cash Memo

The correct answer is option 2- Obtain Cash Memo.

In the given case study, Yoshana's problem stemmed from the lack of a cash memo, which hindered her ability to prove the purchase and seek redressal. Among the responsibilities listed, the one not fulfilled by Yoshana is Obtain Cash Memo.

Obtaining a cash memo is crucial as it serves as proof of purchase and helps in resolving issues related to the product or service. This responsibility is directly related to Yoshana’s difficulty in proving her purchase and addressing the faulty heater issue.