Read the following statements and choose the correct option.
Statement I: Under the Consumer Protection Act, 2019, a defect means any fault, imperfection, shortcoming or inadequacy in quality, nature and manner of performance in relation to goods or a product.
Statement II: Under the Consumer Protection Act, 2019, a defect includes the act of withholding relevant information which causes loss or injury to the consumer.
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Statement I is correct but Statement II is incorrect.
Statement I: Under the Consumer Protection Act, 2019, a defect means any fault, imperfection, shortcoming or inadequacy in quality, nature and manner of performance in relation to goods or a product. — Correct. This is the meaning of a defect. It is a fault in goods or a product.
Statement II: Under the Consumer Protection Act, 2019, a defect includes the act of withholding relevant information which causes loss or injury to the consumer. — Incorrect. Withholding relevant information that causes loss or injury is part of the meaning of deficiency. Deficiency is a fault in relation to a service.
A defect is a fault in goods or a product. A deficiency is a fault in a service.
NCERT (2026-27 Edition): “Terms & Definitions … 6. Defect: Any fault, imperfection, shortcoming or inadequacy in quality, nature and manner of performance in relation to goods or a product. |