Which of the following is NOT related to the importance of consumer p…

Which of the following is NOT related to the importance of consumer protection from a consumer's viewpoint?

Answer & explanation

Correct answer: option 3

The correct answer is Option (3) → Social Responsibility of Consumers

Option (1) Unorganised Consumers — From a consumer’s viewpoint (Incorrect). Consumers are not organised into strong groups. They need protection until consumer organisations become strong enough to look after them.
Option (2) Consumer Ignorance — From a consumer’s viewpoint (Incorrect). Many consumers do not know their rights and the reliefs open to them. So they must be made aware.
Option (3) Social Responsibility of Consumers — Not from a consumer’s viewpoint (Correct). Social responsibility is a reason from the point of view of business. A business has duties towards many groups in society. Consumers are one of its most important groups. So a business must take care of their interests. This is the business’s reason for consumer protection, not the consumers’.
Option (4) Widespread Exploitation of Consumers — From a consumer’s viewpoint (Incorrect). Consumers may be cheated through unfair practices such as adulteration, false advertising and hoarding. They need protection from such practices.

NCERT (2026-27 Edition): “From Consumers’ point of view The importance of consumer protection from the consumers’ point of view can be understood from the following points:
(i) Consumer Ignorance: In the light of widespread ignorance of consumers about their rights and reliefs available to them, it becomes necessary to educate them about the same so as to achieve consumer awareness.
(ii) Unorganised Consumers: Consumers need to be organised in the form of consumer organisations which would take care of their interests. …”

“Widespread Exploitation of Consumers: Consumers might be exploited by unscrupulous, exploitative and unfair trade practices like defective and unsafe products, adulteration, false and misleading advertising, hoarding, black-marketing, etc. Consumers need protection against such malpractices of the sellers.”

“From the point of view of Business A business must also lay emphasis on protecting the consumers and adequately satisfying them. This is important because of the following reasons:”

“Social Responsibility: A business has social responsibilities towards various interest groups. Business organisations make money by selling goods and providing services to consumers. Thus, consumers form an important group among the many stakeholders of business and like other stakeholders, their interest has to be well taken care of.”

Which of the following is NOT related to the importance of consumer protection from a consumer's viewpoint?

Answer & explanation

Correct answer: option 3

The correct answer is Option (3) → Social Responsibility of Consumers

Option (1) Unorganised Consumers — From a consumer’s viewpoint (Incorrect). Consumers are not organised into strong groups. They need protection until consumer organisations become strong enough to look after them.
Option (2) Consumer Ignorance — From a consumer’s viewpoint (Incorrect). Many consumers do not know their rights and the reliefs open to them. So they must be made aware.
Option (3) Social Responsibility of Consumers — Not from a consumer’s viewpoint (Correct). Social responsibility is a reason from the point of view of business. A business has duties towards many groups in society. Consumers are one of its most important groups. So a business must take care of their interests. This is the business’s reason for consumer protection, not the consumers’.
Option (4) Widespread Exploitation of Consumers — From a consumer’s viewpoint (Incorrect). Consumers may be cheated through unfair practices such as adulteration, false advertising and hoarding. They need protection from such practices.

“From the point of view of Business A business must also lay emphasis on protecting the consumers and adequately satisfying them. This is important because of the following reasons:”