Consider the following statements about the importance of communication:
(A) Communication provides coordination among departments, activities and persons in the organisation.
(B) Bernard has called communication the foundation of all individual activities.
(C) A manager’s effectiveness depends on communicating with superiors, subordinates and external agencies such as bankers and suppliers.
(D) An ex-president of the American Management Association observed that the number one management problem today is motivation.
(E) Communication is the basis of participative and democratic pattern of management.
How many of the above statements are correct?
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Three
(A) Communication provides coordination among departments, activities and persons in the organisation. — Correct. Communication acts as the basis of coordination. It explains the goals and how people’s work is related.
(B) Bernard has called communication the foundation of all individual activities. — Incorrect. Bernard called it the foundation of all group activities. The word ‘group’ has been changed to ‘individual’.
(C) A manager’s effectiveness depends on communicating with superiors, subordinates and external agencies such as bankers and suppliers. — Correct. A manager’s effectiveness depends on his ability to communicate with superiors, subordinates and outside agencies such as bankers, suppliers, union and government.
(D) An ex-president of the American Management Association observed that the number one management problem today is motivation. — Incorrect. He said that the number one management problem today is communication.
(E) Communication is the basis of participative and democratic pattern of management. — Correct. Communication lets workers share ideas with managers. So it is the basis of participative and democratic management, and it boosts morale.
NCERT (2026-27 Edition): “Importance of Communication … Effectiveness of a manager depends significantly on his ability to communicate effectively with his superiors, subordinates and external agencies such as bankers, suppliers, union and government. An ex-president of American Management Association once observed that number one management problem today is communication. Bernard has called it the foundation of all group activities. Communication serves as the lubricant fostering for the smooth operations of the management process. The importance of communication in management can be judged from the following: “(vii) Boosts morale and provides motivation: An efficient system of communication enables management to motivate, influence and satisfy the subordinates. Good communication assists the workers in their adjustment with the physical and social aspect of work. It improves good human relations in industry. Communication is the basis of participative and democratic pattern of management. Communication helps to boost morale of employees and managers.” |