The Manager announced that new system of accounting will be introduced in one month. This created resistance among the workers. The workers showed their inability to do the work. The manager is finding it difficult to cope up with the situation. The workers are always seen unwilling to take up any kind of work.
Which element of directing can resolve the problem faced by the Manager. Choose the correct option.
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Motivation
Option (1) Supervision — Incorrect. Supervision means guiding and overseeing the work of subordinates. The problem here is not lack of guidance but lack of willingness.
Option (2) Leadership — Incorrect. Leadership means influencing people to work towards goals. It does not directly deal with the workers’ unwillingness caused by unmet needs.
Option (3) Motivation — Correct. The workers resist the new system and are “unwilling to take up any kind of work”. Motivation is the process of making subordinates act in a desired manner to achieve the goals of the organisation. It stimulates people to take up work voluntarily.
Option (4) Communication — Incorrect. The manager did announce the change. The trouble is that the workers do not want to work, not that they did not hear the message.
NCERT (2026-27 Edition): “Motivation … For answering these questions, a manager should try to develop insights into causes of behaviour of people. A manager may come across highly committed and hardworking staff or lazy, evasive and superficial workers. He or she may wonder what to do with workers not willing to work to their potential. Psychologists say it is motivation, which stimulates people to take up work voluntarily.” “…Motivation means incitement or inducement to act or move. In the context of an organisation, it means the process of making subordinates to act in a desired manner to achieve certain organisational goals.” “Supervision … Supervision being an element of directing, every manager in the organisation supervises his/her subordinates. In this sense, supervision can be understood as the process of guiding the efforts of employees and other resources to accomplish the desired objectives. …” |