The Manager announced that new system of accounting will be introduced in one month. This created resistance among the workers. The workers showed their inability to do the work. The manager is finding it difficult to cope up with the situation. The workers are always seen unwilling to take up any kind of work.

Which element of directing can resolve the problem faced by the Manager. Choose the correct option.

Motivation

The correct answer is Option (3) → Motivation.

The correct element of directing to resolve the problem faced by the Manager is Motivation.

The workers' resistance and unwillingness to take up work suggest a lack of motivation. To resolve this, the manager needs to motivate the workers, perhaps by explaining the benefits of the new accounting system, addressing their concerns, and encouraging their involvement in the change process. Motivated employees are more likely to embrace change and perform their tasks effectively.

Motivation means incitement or inducement to act or move. In the context of an organisation, it means the process of making subordinates to act in a desired manner to achieve certain organisational goals. Motivation is a complex process as individuals are heterogeneous in their expectations, perceptions and reactions.

OTHER OPTIONS

• Supervision can be understood as the process of guiding the efforts of employees and other resources to accomplish the desired objectives. It is an element of direction. It can be understood as a process as well as the functions performed by supervisor (a position at operative level).

• Leadership is the process of influencing the behaviour of people by making them strive voluntarily towards achievement of organisational goals. Leadership tries to bring change in the behaviour of others.

• Communication is a process by which people create and share information with one another in order to reach common understanding.