Read the following text and answer the following question.

Yoshana purchased an ISI marked Heater from Yojit Appliances. She made Cash Payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he remarked that the good was not bought from his shop. Yoshana had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sudikhsha who advised her to approach Consumer Forum and lodge the complaint. Yoshana was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.

Identify the Right of the consumer as referred to in the above paragraph.

Right to be Seek Redressal

The correct answer is option 3- Right to be Seek Redressal.

Yoshana's issue revolves around her difficulty in seeking redressal due to the lack of a cash memo, despite the heater being faulty and the shopkeeper's refusal to acknowledge the problem. So, the specific consumer right is the Right to Seek Redressal. This right allows consumers to seek compensation or corrective action when they face problems with goods or services purchased. The right ensures that consumers can approach a forum or authority to resolve their grievances when their complaints are not addressed by the seller.

Right to seek Redressal: The consumer has a right to get relief in case the product or service falls short of his expectations. The Consumer Protection Act provides a number of reliefs to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.