Which of the following is NOT a function of consumer organisations and NGOs for the protection and promotion of consumers’ interests?
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Running a toll-free national consumer helpline number to protect the interests of consumers
Option (1) Publishing periodicals to impart knowledge about consumer problems, legal reporting and reliefs available — A function of consumer organisations and NGOs. Their periodicals spread knowledge about consumer problems, legal reporting and reliefs.
Option (2) Running a toll-free national consumer helpline number to protect the interests of consumers — Not a function of consumer organisations and NGOs. The toll-free national consumer helpline, 1800114000, is set up by the Government of India. It is one of the measures the government takes to protect consumers.
Option (3) Encouraging consumers to strongly protest and take an action against unfair trade practices of sellers — A function of consumer organisations and NGOs. They encourage consumers to protest and act against unfair trade practices of sellers.
Option (4) Taking an initiative in filing cases in consumer courts in the interest of the general public — A function of consumer organisations and NGOs. They file cases in consumer courts in the interest of the general public, not for any one person.
NCERT (2026-27 Edition): NCERT (2026-27 Edition): “Government: The government can protect the interests of the consumers by enacting various measures. For example, the GOI…” “… has set up a toll-free national consumer Helpline Number 1800114000 for this purpose. …” “Role of Consumer Organisations and NGOs … Consumer organisations and NGOs perform several functions for the protection and promotion of interest of consumers. These include: |