A courier firm aims to deliver every parcel within two days. Its manager checks the delivery records every week and finds that one zone is falling behind. The routes in that zone are changed, and the firm is soon back on track to meet its aim.
Which importance of controlling does this show?
Answer & explanation
Correct answer: option 1
The correct answer is Option (1) → Accomplishing organisational goals
Option (1) Accomplishing organisational goals — Correct. The manager measured progress towards the two-day aim, found a deviation in one zone and corrected it by changing routes. This keeps the firm on the right track, so its goals are achieved.
Option (2) Judging accuracy of standards — Incorrect. Judging accuracy of standards means checking whether the standard itself is right and revising it. Here the two-day standard stayed the same; only the work was corrected.
Option (3) Improving employee motivation — Incorrect. Motivation improves when employees know in advance the standards on which they will be appraised. The case is not about appraisal.
Option (4) Ensuring order and discipline — Incorrect. Order and discipline come from a close check that reduces dishonest behaviour. No dishonesty is involved here.
NCERT (2026-27 Edition): “(i) Accomplishing organisational goals: The controlling function measures progress towards the organisational goals and brings to light the deviations, if any, and indicates corrective action. It, thus, guides the organisation and keeps it on the right track so that organisational goals might be achieved.” “(ii) Judging accuracy of standards: A good control system enables management to verify whether the standards set are accurate and objective. An efficient control system keeps a careful check on the changes taking place in the organisation and in the environment and helps to review and revise the standards in light of such changes.” |