The head of a plant clearly conveys the monthly targets, issues instructions, allocates jobs to each worker and looks after their performance through regular communication. As a result, the work in the plant gets done quickly and well. Which importance of communication is shown here?
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → Increases managerial efficiency
Option (1) Acts as basis of decision making — Incorrect. As a basis of decision making, communication gives the information needed to take a decision. The plant head here is carrying out day-to-day managerial work.
Option (2) Promotes cooperation and industrial peace — Incorrect. Cooperation and industrial peace come from two way communication between management and workers. The plant head is passing targets and instructions down to the workers.
Option (3) Boosts morale and provides motivation — Incorrect. Boosting morale means communication helps management motivate and satisfy subordinates and builds good human relations. The case is about work getting done quickly and well.
Option (4) Increases managerial efficiency — Correct. Communication is needed for the quick and effective performance of managerial functions. Management conveys goals and targets, issues instructions, allocates jobs and looks after the work of subordinates. All of this runs on communication, so the manager works with more efficiency.
NCERT (2026-27 Edition): “(iv) Increases managerial efficiency: Communication is essential for quick and effective performance of managerial functions. The management conveys the goals and targets, issues instructions, allocates jobs and responsibilities and looks after the performance of subordinates. Communication is involved in all these aspects. Thus, communication lubricates the entire organisation and keeps the organisation at work with efficiency. |