Ms Neha Bansal is writing to the Manager of a courier company in Nagpur about a parcel that reached a week late. Which of the following lines does NOT suit her letter?
Answer & explanation
Correct answer: option 1
The correct answer is Option (1) → Your careless staff should be ashamed of themselves.
Ms Bansal is writing a complaint letter to a company. Such a letter stays polite, even when the writer is unhappy. This line is a rude, personal attack on the staff, so it does not suit her letter.
Why the Other Options are Incorrect?
Option 2: The parcel, booked on 2 May, was delivered only on 9 May. — Incorrect. It gives the exact facts of the delay, which a complaint needs.
Option 3: Kindly look into the matter and refund the extra charge I paid for express delivery. — Incorrect. It is a clear, polite request for action.
Option 4: I shall be grateful for an early reply. — Incorrect. It is a polite closing line that suits a formal letter.