Which of the following is not included in 'Ways and means of Consumer Protection'?
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Socially irresponsible firms
Option (1) Consumer Organisations — A way of consumer protection (Incorrect). These bodies make consumers aware of their rights and file complaints on their behalf.
Option (2) Socially irresponsible firms — Not a way of consumer protection (Correct). It is socially responsible firms that protect consumers, through self-regulation: they follow ethical practices and set up grievance cells. An irresponsible firm is the very thing consumers need protection from.
Option (3) Business Associations — A way of consumer protection (Incorrect). Bodies like FICCI and CII lay down codes of conduct for their members in dealing with customers.
Option (4) Government — A way of consumer protection (Incorrect). The government protects consumers through laws such as the Consumer Protection Act, 2019.
NCERT (2026-27 Edition): “Ways and Means of Consumer Protection A consumers’ awareness about their rights and responsibilities is just one of the ways in which the objective of consumer protection can be achieved. There are other ways in which this objective may be achieved. “2. Business Associations: The associations of trade, commerce and business like Federation of Indian Chambers of Commerce of India (FICCI) and Confederation of Indian Industries (CII) have laid down their code of conduct…” “Consumer Organisations: Consumer organisations play an important role in educating consumers about their rights and providing protection to them. These organisations can force business firms to avoid malpractices and exploitation of consumers.” “Government: The government can protect the interests of the consumers by enacting various measures. …” |