Match List-I with List-II
| List-I (Consumer Rights) | List-II (Explanation) |
| (A) Right to seek redressal | (I) Right to file a complaint in case of dissatisfaction with a good or service. |
| (B) Right to be heard | (II) Right to get relief in case the product or service falls short of his expectations. |
| (C) Right to be informed | (III) Right to get complete details about the product |
| (D) Right to consumer education | (IV) Right to acquire knowledge throughout life. |
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → (A) - (II), (B) - (I), (C) - (III), (D) - (IV)
(A) Right to seek redressal — this matches (II) Right to get relief in case the product or service falls short of his expectations. Redressal means setting a wrong right. The consumer can get replacement, removal of the defect, or compensation for loss or injury.
(B) Right to be heard — this matches (I) Right to file a complaint in case of dissatisfaction with a good or service. The consumer’s complaint must be listened to. This is why many firms have customer service cells.
(C) Right to be informed — this matches (III) Right to get complete details about the product. The consumer must be told the ingredients, date of manufacture, price, quantity and directions for use, which the law requires on the label.
(D) Right to consumer education — this matches (IV) Right to acquire knowledge throughout life. The consumer has a right to learn, throughout life, how to be a well-informed consumer and how to use his rights.
NCERT (2026-27 Edition): “Consumer Rights … 2. Right to be informed: The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc. …” “4. Right to be heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. …” “5. Right to seek redressal: The consumer has a right to get relief against unfair trade practice of restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations. …” “6. Right to Consumer Education: The consumer has a right to acquire knowledge and to be a well informed consumer throughout life. …” |