Outsourcing has resulted in the opening up of a large number of call centres in _________.
Answer & explanation
Correct answer: option 1
The correct answer is Option (1) → India and Costa Rica
Outsourcing has opened a large number of call centres in India, China, Eastern Europe, Israel, the Philippines and Costa Rica, countries where cheap and skilled workers are available.
NCERT (2025-26): “Quinary Activities … Outsourcing has resulted in the opening up of a large number of call centres in India, China, Eastern Europe, Israel, Philippines and Costa Rica. It has created new jobs in these countries. Outsourcing is coming to those countries where cheap and skilled workers are available. These are also out-migrating countries. With the work available though outsourcing, the migration in these countries may come down.…” |