Which of the following is not a Consumer Right under the Consumer Protection Act 2019 ?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Right to Sale
Option (1) Right to Consumer Education — A right under the Act (Incorrect). A consumer has the right to gain the knowledge and skill needed to be a well-informed buyer.
Option (2) Right to be Heard — A right under the Act (Incorrect). A dissatisfied consumer can file a complaint and have it heard.
Option (3) Right to Sale — Not a right under the Act (Correct). No such right exists. The Act gives consumers six rights: to safety, to be informed, to choose, to be heard, to seek redressal and to consumer education. Selling is what the seller does. The Act exists to protect the buyer.
Option (4) Right to Seek Redressal — A right under the Act (Incorrect). A consumer can get relief, such as replacement of the product, removal of a defect or compensation, against unfair trade practices.
NCERT (2026-27 Edition): “Consumer Rights The Consumer Protection Act 2019 provides for six rights of consumers.” “4. Right to be heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. …” “5. Right to seek redressal: The consumer has a right to get relief against unfair trade practice of restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations. …” “6. Right to Consumer Education: The consumer has a right to acquire knowledge and to be a well informed consumer throughout life. …” |