Match the LIST-I with LIST-II
| LIST-I | LIST-II |
| (Description) | (Step taken in controlling process) |
| A. Assigning additional equipment to meet unachieved production goals | I. Measurement of Actual Performance |
| B. Critical Point Control | II. Taking Corrective Action |
| C. Determining product units to be sold per week | III. Analyzing Deviations |
| D. Measuring levels of gas particles in the air in a manufacturing plant | IV. Setting Performance Standards |
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → A-II, B-III, C-IV, D-I
(A) Assigning additional equipment to meet unachieved production goals — this matches (II) Taking Corrective Action. The goals were not met, so the manager acts to remove the shortfall. Adding equipment is the corrective action for a deviation already found.
(B) Critical Point Control — this matches (III) Analyzing Deviations. Critical point control says a manager should not try to check everything. He should focus on the key result areas where a deviation really matters. It is used while analysing which deviations need attention.
(C) Determining product units to be sold per week — this matches (IV) Setting Performance Standards. Fixing a sales target of so many units a week sets the standard against which actual sales will be judged.
(D) Measuring levels of gas particles in the air in a manufacturing plant — this matches (I) Measurement of Actual Performance. The plant’s actual level is measured so that it can be compared with the permitted standard.
NCERT (2026-27 Edition): “Controlling Process … The first step in the controlling process is setting up of performance standards. Standards are the criteria against which actual performance would be measured. …” “Standards can be set in both quantitative as well as qualitative terms. For instance, standards set in terms of cost to be incurred, revenue to be earned, product units to be produced and sold, time to be spent in performing a task, all represents quantitative standards. …” “Step 2: Measurement of Actual Performance: Once performance standards are set, the next step is measurement of actual performance. Performance should be measured in an objective and reliable manner. …” “It is generally believed that measurement should be done after the task is completed. However, wherever possible, measurement of work should be done during the performance. For instance, in case of assembling task, each part produced should be checked before assembling. Similarly, in a manufacturing plant, levels of gas particles in the air could be continuously monitored for safety. …” “Step 4: Analysing Deviations: Some deviation in performance can be expected in all activities. It is, therefore, important to determine the acceptable range of deviations. Also, deviations in key areas of business need to be attended more urgently as compared to deviations in certain insignificant areas. …” “1. Critical Point Control: It is neither economical nor easy to keep a check on each and every activity in an organisation. Control should, therefore, focus on key result areas (KRAs) which are critical to the success of an organisation. …” “Step 5: Taking Corrective Action: The final step in the controlling process is taking corrective action. No corrective action is required when the deviations are within acceptable limits. …” |