Which of the following is not a point of the role of consumer organis…

Which of the following is not a point of the role of consumer organisations and NGOs?

Answer & explanation

Correct answer: option 1

The correct answer is Option (1) → Discouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers.

Option (1) Discouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers. — Not a role of these organisations (Correct). They do the opposite: they encourage consumers to protest and act against unfair sellers. Three letters, ‘dis’, turned the book’s line into its opposite. Check how each option begins before you mark it.
Option (2) Filing complaints in appropriate consumer courts on behalf of the consumers. — A role of these organisations (Incorrect). A registered consumer association can file a complaint for a consumer who cannot fight the case alone.
Option (3) Providing legal assistance to consumers by way of providing aid, legal advice etc. in seeking legal remedy. — A role of these organisations (Incorrect). Many consumers do not know the law, so these bodies guide them through the case.
Option (4) Educating the general public about consumer rights by organising training programmes, seminars and workshops. — A role of these organisations (Incorrect). A consumer who knows her rights can protect herself.

NCERT (2026-27 Edition): “Role of Consumer Organisations And Ngos … (i) Educating the general public about consumer rights by organising training programmes, seminars and workshops.
(ii) Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interest.
(iii) Carrying out comparative testing of consumer products in accredited laboratories to test relative qualities of competing brands and publishing the test results for the benefit of consumers.
(iv) Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers.
(v) Providing legal assistance to consumers by way of providing aid, legal advice etc. in seeking legal remedy.
(vi) Filing complaints in appropriate consumer courts on behalf of the consumers.”

Which of the following is not a point of the role of consumer organisations and NGOs?

Answer & explanation

Correct answer: option 1

The correct answer is Option (1) → Discouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers.

Option (1) Discouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers. — Not a role of these organisations (Correct). They do the opposite: they encourage consumers to protest and act against unfair sellers. Three letters, ‘dis’, turned the book’s line into its opposite. Check how each option begins before you mark it.
Option (2) Filing complaints in appropriate consumer courts on behalf of the consumers. — A role of these organisations (Incorrect). A registered consumer association can file a complaint for a consumer who cannot fight the case alone.
Option (3) Providing legal assistance to consumers by way of providing aid, legal advice etc. in seeking legal remedy. — A role of these organisations (Incorrect). Many consumers do not know the law, so these bodies guide them through the case.
Option (4) Educating the general public about consumer rights by organising training programmes, seminars and workshops. — A role of these organisations (Incorrect). A consumer who knows her rights can protect herself.