Under the right to seek redressal, the consumer has a right to get relief against unfair trade practice or restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of ________.
Which word or words fill the blank?
Answer & explanation
Correct answer: option 1
The correct answer is Option (1) → his expectations
Option (1) his expectations — Correct. The consumer can get relief when a product or service falls short of his expectations. For example, a new mixer that stops working in a month falls short of what the buyer expected from it.
Option (2) the quality specifications — Incorrect. Quality specifications come up under the right to safety. An ISI mark assures that an electrical product meets quality specifications.
Option (3) the safety norms — Incorrect. Safety norms are also part of the right to safety, which protects the consumer against goods hazardous to life, health and property.
Option (4) the stated price — Incorrect. Price comes under the right to be informed, as part of complete information about a product. It is not the test for redressal.
NCERT (2026-27 Edition): “1. Right to Safety: The consumer has a right to be protected against goods and services which are hazardous to life, health and property. For example, electrical appliances which are manufactured with substandard products or do not conform to the safety norms might cause serious injury. Thus, consumers are educated that they should use electrical appliances which are ISI marked as this would be an assurance of such products meeting quality specifications.” “5. Right to seek redressal: The consumer has a right to get relief against unfair trade practice of restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations. The Consumer Protection Act 2019 provides for redressal to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.” |