A consumer should keep in mind the following responsibilities while purchasing, using and consuming goods and services. Which of the following is true about consumer responsibilities.
(A) Learn about the risks associated with products and services, follow manufacturer's instructions and use the products safely.
(B) File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased or services availed. Do not fail to take an action even when the amount involved is small.
(C) Respect the environment. Avoid waste, littering and contributing to pollution.
(D) Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interest.
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → (A), (B), and (C) only.
(A) Learn about the risks associated with products and services, follow manufacturer’s instructions and use the products safely. — A consumer responsibility (Correct). The consumer must use a product the way it is meant to be used.
(B) File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased or services availed. Do not fail to take an action even when the amount involved is small. — A consumer responsibility (Correct). A consumer who stays silent lets the seller repeat the wrong.
(C) Respect the environment. Avoid waste, littering and contributing to pollution. — A consumer responsibility (Correct). Consuming responsibly includes caring for the environment.
(D) Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interest. — Not a consumer responsibility (Incorrect). This is a function of consumer organisations and NGOs, which educate the public about consumer problems and rights. It is not something each consumer is expected to do while buying and using goods.
NCERT (2026-27 Edition): “Consumer Responsibilities … A consumer should keep in mind the following responsibilities while purchasing, using and consuming goods and services — …” “(iii) Learn about the risks associated with products and services, follow manufacturer’s instructions and use the products safely.” “(viii) File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased or services availed. Do not fail to take an action even when the amount involved is small.” “(x) Respect the environment. Avoid waste, littering and contributing to pollution.” “Role of Consumer Organisations And Ngos … (ii) Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interest.” |